Site Content
Refund Policy
NOTE: All returns are refunded via credit in the form of a Strawberry Lush E-Gift Card. All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.
U.S. Domestic /International-
Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable.
- All returns will be refunded via credit in the form of an E-Gift Card code.
- Returns are processed within 5-7 business days after your item(s) are delivered.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@StrawberryLush.com for assistance before returning.
- When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
- Strawberry Lush is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Strawberry Lush will not issue credit for your returns. Once your return is fully processed, we will issue you credit in the form of a Strawberry Lush E-Gift Card for use on a future purchase.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Strawberry Lush does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Strawberry Lush reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Strawberry Lush reserves the right to refuse service ( online) to any customer or entity, due to similar actions as noted above.
Non-Strawberry Lush items sent to us and will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a #Lush customers, return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Service will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #Lush customers, we must ensure the safety, welfare, and comfort of all #Lush customers across the globe.
Final Sale Items
All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned . Bodysuits, swimwear, undergarments, are non refundable
Note: Should you choose to return a Final Sale item, Strawberry Lush reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Exchanges
Because we can't ensure our #StrawberryLush will be issued the style/size they desire by the time their returned items come back to us we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s).
Damaged Items
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to us (info@StrawberryLush.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@StrawberryLush.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
Send a message to (strawberrylush022.gmail.com) to receive a returns request form.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Strawberry Lush reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
STRAWBERRYLUSH
2511 Trimmier Road
STE 140-223
KILLEEN ,TEXAS 76542
Credit
credit in the form of a Strawberry Lush E-Gift Card will be issued for your return item(s) once your once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Strawberry Lush does not issue credit for the original shipping charges.
Stale Returns
Strawberry Lush requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received to us after 30 days are considered to be “stale” returns.
Still Need Help? Contact Us Here!