Refund Policy

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NOTE: All returns are refunded in the form of your processed payment (Credit or Cash) . All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned.

U.S. Domestic /International-  

Please be sure to send your item(s) back in full accordance with our return policy:

• Items must be sent back within 30 days of the delivery date.
   
• Items must be unworn, unwashed, and have original tags attached.
   
• Items must be free of stains, makeup, deodorant, or wear.
   
• Bodysuits, swimwear, and undergarments are non-returnable.
   
• Returns are processed within 5-7 business days after your item(s) are delivered.
   
• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
   
• Damaged, defective, or incorrect items must be reported within 2 business days of delivery.
   
• Strawberry Lush is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Strawberry Lush LLC will not issue credit for your returns. Once we receive your return a refund will be fully processed. 

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. Strawberry Lush LLC does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

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Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to us (info@StrawberryLush.com) along with a description of the damaged item and your Order Number. Once the information is received and we have received your order a full refund will be processed.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@StrawberryLush.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Returns by Mail

Send a message to (info@strawberrylush.com) to receive a returns request form. 

Pack your item(s) securely in the original product packaging. All items must be returned in original condition with tags attached. All items must be unworn, unaltered and unwashed. 

All return shipping charges must be prepaid. 

Send your package to:

STRAWBERRYLUSH LLC

9100 ALAKING CT 

STE 130 #157 

CAPITOL HEIGHTS MD 20743